There’s a new tactic in town to
make us sell more insurance at work. Not only do we have to make a quality
offer; there’s also key words that we must legally use to ensure that we’re
selling the item correctly. And this new tactic is for a supervisor to listen
in on the offer and talk about it with the colleague afterwards. Now I didn’t
get in retail to sell insurance, and in the past I’ve always been told to offer
it in a light-hearted way so as not to pressurise the customer into buying it.
So if someone says no when I’m not halfway through then I stop. But I got
marked down for this. The new tactic is to be a robot and continue making the
offer so that you’re sure that your customer has got all the information to
make an informed decision. Now to a customer it seems that you’re becoming that
robot and you’re ignoring them.
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