Monday 4 January 2021

My daughter's iPhone had been stolen during class at school and caught someone who stole it, but her parents say that they will not pay compensation. What should I do?

 You’re not clear on what happened after the phone was lost and what the costs that occurred were once you realised the theft was discovered. Without this knowledge, it’s difficult to establish what compensation you are entitled to. Is the phone damaged or unusable? Is there an inconvenient situation which arose in the intermission between the discovery of the loss and the realisation of the theft?  Did you spend an appropriate amount of time searching for the phone that would have benefitted you in another situation? Was the phone returned to the rightful owner and in working order? For all I know, your daughter could have dropped it in kindergarten which begs the question as to why she had one at all.  It’s also very clever for an iPhone to have caught the person who stole it all on its own as you have alleged. Finally, you haven’t said why they will not pay compensation. Is it because they won’t or they can’t? If it’s the latter, is there a more practical solution that can be put into place so that the offender can pay off her debt instead of you screaming for $$$? So before we call on the lawsuits; let’s have some context and specifics please! This answer was brought to you by the department of common sense.

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