Standards

For years I’ve been frustrated at work by the fact that my colleagues just dump stuff in the aisles for me to deal with. There’s been empty boxes that they magically expect them to disappear into the depths of the stockroom. There’s been stock dumped in the gangways for me to deal with. And then there’s the state of the boxes. For years we’ve been trained to look out for damaged goods as soon as they’ve been unloaded and that they’re kept away from the customer for as long as possible. We might need to let a customer know that there’s a delay in their order because the item is damaged and decide that it’s just too tatty to sell. It’s a mark of excellence to deliver the best quality products and it also saves time at the collection desk so that the customer doesn’t hold you up to inspect the goods. Now we have to haggle with them and offer a discount on sight. It’s as if we’re appearing to try and shift second-hand goods. It’s not good practice and it’s not what we should be doing.