System of a Down

Our handheld devices at work aren’t working again. We can’t check people in to collect their purchases as they arrive. This instantly changes how we direct people into the store; we now must send them into a separate queue to be checked in by a main computer. Meanwhile one of my managers insists on calling I.T to get the problem resolved. I log onto the store’s chat network and quickly establish that several stores are having the same problem; suggesting that the problem is nationwide. My manager; and probably other managers from other stores; insists on staying on the line to get this problem reported; not recognising the fact that this team probably needs to be left alone to fix the problem rather than be answering the phone to tell everyone what the problem is. Ten minutes later; one store reports that they’ve got through and have established that a network upgrade overnight has caused the problem; yet my managers insists on holding still. He must get that reference number. I report that another store has found its own temporary workaround but he remains glued to the phone. He gets cut off after thirty minutes. Three hours later, normal service resumes.