Let's not make a Habit of it

It’s a common habit at work to have one part arrive without the other. Clearly some idiot hasn’t read the instructions on how the item has been transported; or has sent out a second chair but no table. Either that or it’s been lost as they prepare the delivery for transit; especially if the delivery has to attend other stores in the same run. The solution is simple; we go on-line and fill out a form to tell them which parts we’ve got and what we need. It gets a bit more complicated when we request parts that we’re not expected to have received at all; and eventually we give up on these and send them back. So when we receive details of a huge delivery in the morning with no information if the missing parts are being sent; we need to make room for the stuff that we can sell and we plan for the parts that we have received to go back. At which point the missing parts arrive. As we’re not at fault as we haven’t received any communications; we end up sending the lot back.