Mum’s hair brush thing is a bit
faulty. It still works but one of the catches that holds the brush to the
handle has come off and you have to hold it together while you use it. So
because I bought it from my shop using my discount, it’s up to me to sort it out.
It’s not technically faulty and I did wonder if she dropped it and broke the
catch but it was out of the shop’s guarantee, so I had to call the
manufacturer. So one Friday morning I made the call and thought I’d be put on
hold to various departments only to be told to take it into the shop anyway.
But I got straight through to a woman who asked me some questions then e-mailed
me a label and asked me to post it off. The good news was that the postage was
free, but I was sure that they’d just take one look at it and say it’s not
their fault and send the thing back. I was wrong. Instead, we got a brand-new
replacement of a completely different model.
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