Occasionally, we can’t find things. We look on the shelf and they’re not there. Usually we resort to other stock first to fulfil the customer’s order then pop back later to find the missing item; but occasionally we can’t do this because it’s the last one. Sometimes it’s quicker to bring in a pair of fresh eyes to seek the item. Has it been pushed to the back of the shelf or knocked through to the shelf behind or to the side? Has it been knocked to the floor then put onto a different shelf by accident? Or is there something else on the shelf in its place? To that end, we need to get the computer involved to see if the wrong item has been given out; especially if it’s of greater value and has a similar product number. And how long has it been missing for? Can we account as to who saw it last?
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