It doesn’t look good. You’ve got a customer in the front that’s saved up their hard-earned cash and they’ve trusted you as a provider. And this is what you have to give them. The easy way is to find another one, but sometimes that’s not an option. They don’t want to wait that long or it’s the last one that you can source. After that you’ve only got one option; to grab the Sellotape and get covering those holes. If you can convince them to take it and prove that it’s just the box that’s got holes and the product within is OK then you’re onto a winner. The problem is that just one hole will cause your customer to cast doubt. They don’t want to waste their invested time in a second trip to go through a returns process. After that you’ve got to open it up and show them to prove their satisfaction.
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