When it’s your job to serve
others, it’s hard to dictate your own circumstances or own the day. If you had
no customers then you could choose exactly what you want to do, but you’d
probably get no income either. And since you can’t predict your customers, it’s
quite difficult to own the day. What would be ideal would be just enough staff
to ensure that everyone gets the attention they deserve. But when the company cuts
costs by not recruiting the right level of staff, you have to work even harder
to ensure that everyone gets attended to in a timely manner. And because some
need more attention than others; it can cause delays at times. If you can
decide what can happen when then you can plan for it; or at least be prepared.
But when you’ve got no control of what’s happening around you, you really need
good leadership to pull through.
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