It’s nice to able to support independent businesses. If you’ve never been before, it’s their chance to impress you. The only thing is that if they get it wrong, it’s very unlikely that you’ll be lured back. You’d expect them to pay attention to detail and discuss your visit with them to make it more memorable and to encourage you to visit again. If things don’t work, it’s quick and easy to turn things around. But with a chain, once you’ve been there, you know what to expect more or less. You might even get a bit extra for less if the staff sides with you rather than the company as it’s not them that’s footing the bill. With an independent, you’d have to make an effort to get on well with the owner to be in favour, or be prepared to pay a bit more. But at least the owner looks for every opportunity to market their business.
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