There’s plenty of reasons why things get mixed up. A wrong
combination placed on the product delays the items from being processed, even
if it’s two digits in the wrong order. And if just by chance the person retrieving
the item isn’t paying attention, a completely different item could leave the
shelf. It even alters where the item travels to. It’s usually the item that’s
not packed away properly and slides out of the shipping container, and the
person that tries to correct the error simply misreads the information. It’s
hard to say whether a bit of incompetence is involved or whether some karma is
overdue. It just goes to show that one number really can make all the
difference. The worst part is when the item’s description is looked at instead
of the number. And when the wrong item’s been handed out to the customer, it
becomes a lot harder to get it back and exchange it for the correct one,
especially if the customer’s been given a better model. It’s all a numbers game.
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