So yesterday we had the angry consumer in the shop. He'd bought a CD player with Bluetooth only to find out that there was no Bluetooth. There was clearly a Bluetooth logo in the catalogue; yet nothing in the on-line description. And naturally; he wanted to know what we were going to do about it. So we did some research and it turned out that we could offer him a Pioneer unit at a great price; but it wasn't available today. For some reason this was very unsatisfactory and he decided to threaten legal action. Now we'd done our job to the best of our ability; but our only alternative was to offer him a refund. But he wouldn't accept that people make mistakes and he decided to make a great deal out of explaining his predicament to everyone in the office over the phone; all front of our lovely customers. The joys of shop life.
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