One of the things that we have to do when working in sales
is to please our overlords and meet the targets. They’re not going to give us a
shop and stock for free. And no matter what you buy, there’s always something to
add to that’s sale; whether it’s batteries to make it work; a case to protect
it; or even an extended warranty if you think you’re going to be clumsy with it.
And every time; we always have to offer these products as part of our process.
Now, I'm not the most natural of sales people. And if the customer doesn't engage,
it’s really difficult to encourage them to spend that little extra. But the
overlords are pushy. They believe that it’s our fault that we’re not hitting
the targets; and they've even started supplying figures of the opportunities
that we've missed. But being forceful can have its drawbacks. It discourages
people from visiting our store again; or they may prefer to use the automated
service rather than a human cashier. And that’s what the overlords need to
realise. We need to tailor our service to suit our No. 1.
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