It was time for the weekly takeaway and we fancied a Chinese this time. We wanted someone that delivers and our regular place wasn’t open. We had a look on Just Eat and found one in a village five miles away that delivers. It had a similar menu to our own so we placed an order for a King Prawn Chow Mein and a Special Curry, which had the option of having rice or chips included. We got lumbered with a delivery charge and a service charge, and this should have been mentioned with the restaurant listing rather than finding it out at the end. We got an ETA which expired then as we checked progress the app updated and said that it had been delivered. We searched the porch, then as we prepared to call the restaurant, a man did pull up and leave a beg in our porch. Maybe he’d pressed the wrong button on his delivery device. We unpacked the order to find chicken instead of King Prawn and no rice with the special curry. Having waited over an hour, we just put it down to a loss and tucked in as it would take longer for the restaurant to correct the order. I consulted the app afterwards and pressed the appropriate button which told me I’d get a half-price refund. I’ve yet to receive this. I’ve since discovered that this restaurant has an address in King’s Heath. Maybe it wasn’t set up correctly? But as they got the order wrong anyway, we won’t be giving them a second chance. Perhaps Just Eat needs to work on their reliability rather than their advertising.
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