It’s been a long time since I’ve been to one of these, but we had to make sure that everything was suitable for a wheelchair user. We needed to make sure that everything was as step-free as possible including toilet access. We could probably get a deal online, but it felt more secure to book over the phone as we would have discussed it with a representative. I can’t remember the actual conversation, but I felt reassured after phoning rather than worried. We got a welcome from the team the moment we opened the door. Everything was on the same level, from the bedroom to the sofa. The customer service was fantastic whatever we decided to do. It was all included in the price. We managed to get up to a bit of mischief as well and we didn’t want to miss out on anything, but we always asked first.
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