What kind of a company allows a system to prioritise its
back-of-house processes over customer service? Surely you’d want your employees
to care for the customers that are currently on
the premises rather than those who haven’t arrived yet? This system is
not interested at all. It would rather interrupt an order halfway though to
ensure that a back-of-house process takes priority. So you’ve got to constantly
keep an eye on the control computer to ensure that you’re taking the right
course of action, otherwise the customer could be witing a lot longer than anticipated.
If you’re the only one working behind the scenes, you have to make sure that
you support your front-of-house team when they need it, otherwise your customer
could be waiting for ages necessarily. Sometimes the front-of-house team can
help you out, but only if they know what’s going out since there’s no control
computer out front.
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