He’s small but practical and knows his stuff. He prefers to dress professional with jeans. Occasionally, he’ll break into shorts but only in a task that doesn’t involve heavy lifting for safety reasons. He’s a quiet chap who’s eager to help out any way he can. He’s fast to respond, but he’s a man of principle and also likes to stick to his allocated hours. He’s got a family so there’s other commitments but perhaps he has a second job as well. He likes to discuss progress and what we’ve done in past years, but it’s only to ensure that nothing has changed and at the end of the day we’re just a client to him. It’s hard to find out what he really thinks, or if he’s glad that we’re gone, or whether it’s just all part of the job and he has another group to deal with next week. We might even be one of the good ones.
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